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Online retail risks often arise from the interaction between listings, mandatory information and checkout. Platform rules do not replace legal review of your own business presence.

What we examine

  • Check prices, unit prices, delivery costs and discount presentation.
  • Review withdrawal information and functions, checkout buttons and cancellation functions where applicable.
  • Compare product labels, safety information and responsibilities on marketplaces.

Key legal considerations

Corrections should cover every sales channel. Product feeds, mobile views and automatically generated offers can continue to reproduce the same error. For product safety and accessibility, the applicable scope and any exceptions must first be identified.

Illustrative practical example

A unit price appears correctly in the shop but is missing from its marketplace listing. Review therefore includes the data interface and the platform’s presentation.

Documents for the review

Shop and listing URLs, mobile screenshots, checkout records, legal notices, product data and service-provider details.

Advice and next steps

horak. advises businesses, self-employed professionals and organisations on defending and enforcing claims. We discuss the facts, options, deadlines and fee basis with you. Our head office is in Hannover and we advise clients throughout Germany.

First steps · Undertakings · Court proceedings

Legal source: Official legislation. The assessment depends on the individual case.

Related guidance

Send us your enquiry

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